Mi Protect Safe Your Mi Products & How to Activate it

Mi Protect

Mi Protect is a scheme that gives you a protection at certain Fixed prize according to the product. Mi Protect covers accidental & liquid damage within 1 year from activation. Free home pickup & drop and free second servicing is provided to bring you better service experience. Mi Protect can be purchased only within 5 days of the phone delivery.

Mi Protect is a Safeguard your Mi device against any kind of accidental.

You can understand it better by Picture given below.

Mi protect
Source Mi

Buy Mi Protect and get 1 Year protection against Accidental & Liquid Damage.

Buy this Protection along with your device/within 5 days of delivery and get 1-year protection for your device.

In case of any accidental or liquid damage to your Mi device.

You can even call the customer service team at

1800 123 3330 or 0 8080 333 333

to intimate the loss.

Check if your damage is applicable to claim Mi Protect


  • Negligence.
  • Any kind of self-repair or self-repair attempt.   
  • Damage due to natural disasters.
  • Intentional damage.
  • Loss or theft.
  • Normal wear or tear.
  • Cosmetic damage and Any damage which is not hampering the normal functioning of the device.
  • Accessories such as chargers and batteries.
  • Manufacturing defects.
  • The customer is not a resident of India and or is below 18 years old.


1. What all are the benefits that are provided under Mi Protect?

  • Mi Protect covers your Xiaomi device against any kind of accidental and liquid damage. It also provides you an array of other benefits as mentioned below:
  • 24×7 call center support to report damages
  • One call to block your SIM from anywhere in the world
  • SIM misuse cover of up to ₹ 3000
  • Accidental and liquid damage protection
  • Doorstep pickup and drop for repair
  • Smartdevice assistance to resolve all your Xiaomi device related queries
  • DocuSafe of up to 1GB to store and access all your important document from anywhere in the world

2. Do I need to pay any additional charges when claiming the protection?

As per standard claim guidelines, you would need to pay a nominal fee of 3% of the repair cost or ₹ 300 (whichever is higher) when you claim the protection against your damaged Xiaomi Devices for which Mi protect plan has been purchased. For example, if the device repair cost is ₹ 6000, then you would need to pay ₹ 300 directly to One Assist. Please refer to the detailed Terms and Conditions to know applicable excess charges.

3. What are the cities where Doorstep Pick up and drop Services are available?

Pick up for Mi products come under Mi protect available only in some location – Mumbai, Thane, Navi Mumbai, Bengaluru, Hyderabad, Secunderabad, Chennai, Delhi, Gurgaon, Noida, Ghaziabad, Chandigarh, Ahmedabad, Pune, Kolkata and Faridabad (Only in MNC areas)

Mail-In/ Self Ship Services: Rest of India except above-mentioned cities and pin codes

How to Activate Mi Protect.

This is only available for Mi products purchased through Mi Global Home, Which is the official website of Mi and not from any other eCommerce sites Like Amazon and Flipkart. other then there is one more service called Mi assist. It is similar to Mi protect but provided by third party. You can contact Mi for the same. Mi is in contract with one assist company. You can even buy Mi protect by visiting a One Assist Website

Must check- Mi Products warranty and Repair

Mi India is a Source of this Knowledge this website is not affiliated to Mi India

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